Online Ordering
Ordering by internet, with the item, the delivery cost and the expected timescale set out before you pay.
SIC 47910 · Retail sale via mail order houses or via Internet
How buying from us works
Online and mail order buying, picking and packing, tracked delivery, cancellation and returns, and customer support — with the terms stated before you pay.
Mail Order
For customers who would rather order by post than on a screen, the same terms apply either way.
Picking & Packing
Orders picked, checked against the order and packed to survive the journey rather than just to look neat.
Tracked Delivery
Despatch on a tracked service, with the tracking details passed on so you are not guessing.
Returns & Cancellation
Your statutory fourteen-day right to cancel, explained in plain terms, with returns handled without an argument.
Customer Support
Order questions answered by someone who can actually see the order in front of them.
Something arrived wrong?
Tell us the order details and what is wrong with it. Faulty, damaged or simply not as described is our problem to fix, not yours to argue.